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Your Customer Experience 

Transformation Starts Here 

We are Customer Strategy Experts

For two decades, we have been leading the transformation of customer experiences in a dozen industries.  CXPA recognized us as “CX Experts” for Customer Experience Strategy, Transformation and Results Delivery.  Find out what we can do for you.

Customer Insights & Voice-of-the-Customer

Qualitative and Quantitative research of your customers – in a unique way to help you understand and improve their experience with you.

Customer Experience & Strategy

Customer & Employee Journey Maps – current AND redesigned for improved experiences – and the overall Customer Strategy.

Delivering Customer-driven Results

Creating the CX business case, ROI and CX Program for delivering results in Year 1 – that you can count on to move the needle on business results.


Discover the power of Customer Experience transformation on your business, your employees and your customer’s loyalty.  


We are happy to discuss your situation and share our experience and results with you.  Click here to schedule a complementary virtual meeting.

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Industries We Serve

We have proven experience with hundreds of global leaders across several industries – so you get practical insights and solutions as well as best-in-class practices to achieve and sustain industry leadership

Financial Services
Retail & CPG
Professional Services
Real Estate & Construction

Our Capabilities

• Customer Research & Insights

• Personas

• Voice of Customer Insights

• Journey Mapping

• Employee Experience

• Qualitative Customer Research

• NPS / eNPS measurement

• CX Governance &   

  Program Management

• CX Strategy / Roadmap

• Business Case / ROI

• NPS Improvement Results

• CX Benefit Benchmarks

• Value Impact Model SM

Case Studies

Using the Voice of the Customer
Using the Voice of the Customer to Drive Revenue Growth 
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Customer Experience: "Moneyball Marketing"
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Digitizing and Monetizing the Customer Experience

Connect with Tucker & Company

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Get In Touch

Book a 30-minute virtual meeting today and discover what Tucker & Company can do for you.

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